Complete Colombia: Coastal Caribbean & Inland Hidden Gems - 17 Days

Frequently asked questions

• What are the main highlights of the 'Complete Colombia' tour?

  This tour offers a variety of highlights including enjoying laid-back coastal vibes with a beach bonfire in Palomino, exploring the jungle trails and biodiversity of Tayrona National Park with a local guide, visiting Comuna 13 in Medellín to witness its reinvention, climbing El Peñol Rock in Guatapé, and relaxing in the warm thermal waters of Santa Rosa de Cabal.

• What is the maximum group size for this tour?

  The maximum number of travellers on this tour is 16.

• Who will be leading the group on this tour?

  The group will be led by a Chief Experience Officer (CEO) throughout the trip, complemented by indigenous local guides in specific areas.

• What meals are included in the tour price?

  The tour includes 16 breakfasts, 1 lunch, and 1 dinner.

• What type of accommodation can I expect on this trip?

  Accommodation on this trip includes a mix of hotels (14 nights) and hostels (2 nights, multi-share). Some nights will involve multi-share rooms (4-6 group members), and most accommodation will have shared bathroom facilities. Service and efficiency may vary from what you are used to at home.

• Is there an extra cost for solo travellers?

  No, solo travellers are not charged a single supplement on this group trip. They will be paired in twin or multi-share accommodation with someone of the same sex for the duration of the trip.

• What are the age requirements for this tour?

  The minimum age to join this trip is 18 years, and the maximum age is 39 years.

• What modes of transportation are used on this trip?

  This trip combines various transportation types including private vehicles, public buses, planes, and walking. The tour operator believes that getting around is part of the fun, often utilizing public transport for a more authentic local experience.

• What should I know about currency and spending money for this trip?

  The local currency is COP (Colombian Pesos). Credit and debit cards (especially Visa) are useful for cash advances, though their functionality can vary in Latin America. It is recommended to carry a combination of local currency, traveller's cheques, and cards. You should also have access to at least an additional USD $200 (or equivalent) as an emergency fund. Be aware that slightly torn, heavily marked, or faded notes may be difficult to exchange.

• Is tipping customary in Colombia?

  Yes, tipping service providers like waiters (approximately 10%) is customary. Tipping local guides and drivers is also appreciated, with a recommendation of $5-10 USD per day. For the CEO, a guideline of $40-50 USD per person per week is suggested, but the amount is entirely a personal preference.

• Are there any health considerations I should be aware of?

  Inoculations may be required for Colombia; please consult your travel doctor for up-to-date medical travel information well before departure. This trip includes travel to high altitudes (over 8,000 feet/2,440 meters), which can affect individuals differently. Proof of yellow fever vaccination might be required for entry to Tayrona National Park. Carrying a first aid kit and any personal medical requirements is recommended, as leaders are prohibited from administering drugs.

• Is travel insurance required for this trip?

  Yes, travel insurance is compulsory. You must have coverage for medical expenses, including emergency evacuation and repatriation (minimum USD $200,000). Personal liability, cancellation, curtailment, and loss of luggage are strongly recommended. Ensure your policy covers all included adventure activities.

• What are some of the optional activities available on this tour?

  Optional activities include visiting various museums and taking a night exploration on Chiva in Cartagena; hiking jungle trails or visiting Pozo Azul in Minca; exploring Explora Park or the Modern Art Museum in Medellín; taking a boat trip or kayaking on Lake Guatapé; playing Tejo or visiting Santa Rita La Cascada in Salento; and riding a cable car to Monserrate Hill or visiting the Zipaquirá Salt Cathedral in Bogotá.

• What do I need to know about safety and security on my trip?

  It is recommended to check your government's travel advice before departure. Use a neck wallet or money belt for valuables and leave expensive jewelry at home. Hotels often provide safety deposit boxes. While the CEO can amend the itinerary for safety, during free time, use good judgment for optional activities and consider staying in small groups or taking taxis at night in major cities. For water-based activities, it is advised to participate only when accompanied by a guide.

• What should LGBTQ+ travellers know about safety on this trip?

  The tour operator prioritizes the safety and well-being of all travellers, including those who identify as LGBTQ+. They encourage visiting their dedicated LGBTQ+ travel page for useful resources and tools like Equaldex to assess safety and security considerations for destinations.

• What happens if I encounter problems upon arrival?

  If you have a pre-booked airport transfer and do not connect with a representative within 30 minutes of clearing customs, you should proceed to your joining hotel via taxi and contact your travel agent for a refund of the transfer cost. For other urgent issues, emergency contact numbers for the local office and sales team are provided in your pre-departure information.

• When can I do laundry on this trip?

  Laundry availability depends on the specific location and the amount of time spent there. It is advisable to pack enough clothing or bring laundry soap for hand-washing in case professional laundry services are not readily available.

• What is Planeterra and how is it involved with the tour operator?

  Planeterra International Foundation is a non-profit organization dedicated to creating positive impact through tourism by supporting local, community-owned businesses. The tour operator is Planeterra’s largest corporate donor, covering all operating costs, ensuring 100% of donations directly empower communities, support indigenous people, women, youth, and protect the environment.

• Are international flights included in the tour price?

  No, international flights are generally not included in the price of this tour. You are responsible for booking your own international airfare.

• Are there any special considerations for visiting Tayrona National Park?

  Yes, Tayrona National Park will be closed on certain dates in February, June, October, and November for ecosystem rest and maintenance, as believed by indigenous groups. If your trip falls during these dates, you will instead visit Taironaka Park for tubing on the Don Diego River and cultural connection with the local Kogi people. Additionally, some national parks in Colombia may deny entry to travellers without proof of yellow fever vaccination.