Financial Protection
Your money is 100% protected when you book with us
Financial Protection
This page explains how we protect your money. The short version is your money is 100% protected. Please read on for further detail or call us on 0208 004 8886 and we’d be happy to talk.
Protecting you, our customer is the most important thing for us. Looking after your money is a no brainer! This is how we do it:
When you make a flight + tour booking your money goes into our TRUST account and is safe. Learn more about our Trust account and ATOL by clicking here.
We only work with trusted partners with a track record of providing exceptional service over a number of years. This ensures that the companies are as stable as possible and we’re constantly working with our partners to ensure our customers are satisfied.
We ensure all our providers have the current protection in place to ensure your money remains safe and secure.
We try to ensure our payment terms are as favourable as possible for you. That means allowing you to book your trip with a low deposit, enabling you to pay in monthly instalments if needed and allowing you to pay the final balance as close to departure as possible. For more information on our flexible payment terms, click here >>.
Finally, we want to make sure our tours are the best value possible in the first place. We have exclusive offers and discounts which we work hard to negotiate with all our partners and have a 'Best Price Promise' on all our tours. This means that if you find the same trip cheaper elsewhere, we will refund the difference. For more information click here >>.
