Vancouver Island & Northern Rockies - 11 Days

Frequently asked questions

• What are the main highlights and included activities of this tour?

  This tour includes spotting whales and sea lions on a ferry ride through the Inside Passage, immersing yourself in First Nations culture in Smithers by visiting Gitanyow Totems, Battle Hill, and 'Ksan Museum & Historical Village, viewing Mount Robson (the tallest peak of the Canadian Rockies) with a stop at its Interpretation Centre and a short hike, dipping into the Miette Hot Springs, and catching postcard-perfect views along the Icefields Parkway with a stop at the Columbia Icefield. All transport between destinations and to/from included activities are covered, along with free time in Smithers and Jasper National Park.

• What meals are included in the tour?

  The tour includes 10 breakfasts.

• What type of accommodation can I expect?

  You will be staying in comfortable 3-star hotels, lodges, and inns, well-located in cities or near park entrances. Our chosen hotels vary in size, character, and amenities but are of a very good standard, with rooms offering double occupancy and a private bathroom. The tour specifically includes 6 nights in hotels and 4 nights in lodges.

• How do we travel between destinations on this tour?

  For this trip, we primarily use 15-passenger vans for up to 12 people plus the CEO/Driver. For groups of 8 and more travelers, a trailer is also used to carry luggage. These durable vehicles allow us to drive on most types of roads in North America and have air conditioning. Ferries and walking are also modes of transportation used.

• What are the age limits for this tour?

  The minimum age for participants is 12 years old, and the maximum age is 100 years old.

• What is the maximum group size for this tour?

  The maximum group size for this tour is 12 participants.

• Is there an extra cost for solo travelers, or can I get my own room?

  Our group trips are designed for shared accommodation and do not involve a single supplement; solo travelers are paired in twin or multi-share accommodation with someone of the same sex. If you book the "My Own Room" option, you will receive your own single room for all nights.

• What is the physical rating of this tour?

  The tour has a physical rating of 3.

• What optional activities are available on this trip?

  Optional activities include: Jasper National Park offers Maligne Lake Cruise (65CAD), Bald Hills Hike (Free), and Whitewater Rafting on Athabasca River (65-110CAD). At Maligne Lake, you can opt for a Canoe Ride (84-215.25CAD). The Athabasca Glacier has an Ice Walk (112CAD), and the Columbia Icefield offers a Glacier Adventure (99CAD).

• Is travel insurance mandatory for this trip?

  Yes, travel insurance is compulsory. All clients must have medical coverage with a minimum coverage of USD 200,000 for repatriation and emergency rescue. It is strongly recommended that the policy also covers personal liability, cancellation, curtailment, and loss of luggage and personal effects.

• What currency should I use, and what about credit cards?

  The local currency is the Canadian Dollar (CAD). Credit cards are widely accepted, but it is best to carry a combination of Canadian Dollars (preferably smaller bills) and credit cards. ATM machines are commonly available, but you should check with your bank about PIN requirements (many only accept 4-digit PINs) and potential fees. An emergency fund of at least USD $200 (or equivalent) is also recommended.

• What are the tipping guidelines?

  It is customary in North America to tip service providers like waiters, bartenders, and taxi drivers approximately 18-20%. For local guides, recommendations range from $2-8 USD per activity. For your Chief Experience Officer (CEO), a guideline of $10-15 USD per person, per day is appreciated if they provided outstanding service.

• What general safety tips should I follow during the trip?

  We recommend using a neck wallet or money belt for valuables and leaving valuable jewelry at home. Many hotels have safety deposit boxes. A lock is recommended for securing your luggage. Your CEO can amend or cancel parts of the itinerary due to safety concerns. During free time, use good judgment, stay in small groups at night, and consider taxis. Avoid gathering areas during protests, and water-based activities should be accompanied by a guide (swimming is at your own risk).

• Are there any specific considerations for LGBTQ+ travelers?

  The safety and well-being of all travelers, including those who identify as part of the LGBTQ+ community, is a priority. We encourage you to visit the tour operator's LGBTQ+ page for useful resources to ensure you feel safe and comfortable throughout your adventure.

• Can I do laundry during the trip?

  Laundry can be done at least once a week. Some private campgrounds and most cities have coin-operated laundromats. Your CEO will advise you on available laundry facilities along the trip.

• Who will be leading the group on this tour?

  A Chief Experience Officer (CEO) will lead the group throughout, and local guides will also be utilized for specific activities.

• What is the Planeterra Foundation?

  Planeterra International Foundation is a non-profit organization dedicated to turning travel into impact by helping local communities earn income from tourism. They develop and support community-owned businesses that empower Indigenous people, women, youth, and protect the environment. The tour operator is Planeterra’s largest corporate donor, ensuring 100% of your donation goes directly to projects.

• Who do I contact for arrival issues or in the event of an emergency?

  In situations of dire need, it is best to first call the tour operator's Local Representative at 1-514-948-4145 (from outside USA) or 514-948-4145 (from within USA). If you don't receive an immediate answer, leave a detailed message. If you are unable to contact the local representative, you can call the Sales team at toll-free numbers specific to your region, or +1 416 260 0999 for calls outside North America, Australia, New Zealand, Germany, and the UK.