Highlights of New Zealand - 15 Days

Frequently asked questions

• What kind of accommodation is provided on the tour?

  Accommodation is provided in hotels and motels for 14 nights, and will be varied throughout your adventure.

• Are meals included in the tour price?

  The tour includes 8 breakfasts, 1 lunch, and 2 dinners. Generally, other meals are not included to offer flexibility in dining choices and budgeting.

• What is the group size for this tour?

  The tour operates with a minimum group size of 1 and a maximum of 16 participants.

• What is the age range for participants on this tour?

  This tour is suitable for individuals aged 12 to 100 years old.

• What is the physical rating of this tour?

  This tour has a physical rating of 2. An average level of fitness and mobility is required, including being able to walk unaided, climb 3-4 flights of stairs, step on and off small boats, and carry your own luggage.

• Will there be a tour guide or leader?

  Yes, the trip is accompanied by a Chief Experience Officer (CEO) who acts as the group manager, leader, and driver. Local guides are also utilized for specific activities.

• What types of transportation are used during the tour?

  Transportation includes private mini-coaches (sometimes 13-seater vehicles), a plane for the internal flight between islands, walking, and boat rides. All vehicles have comfortable seats and air-conditioning, and seatbelts are mandatory.

• What are some of the key cultural experiences included?

  A significant cultural highlight includes visiting a Maori village in Rotorua for traditional ceremonies, a Hangi meal, and entertainment.

• Are there opportunities for adventure activities?

  Yes, Queenstown, known as the adventure capital, offers optional activities like bungee jumping, jet boating, skydiving, and hiking. Other locations also feature optional activities such as whitewater rafting, whale watching, dolphin tours, and heli-hiking on Franz Josef Glacier.

• What is the currency used in New Zealand, and what payment methods are recommended?

  The currency is the New Zealand Dollar (NZD). Credit and debit cards are widely accepted, but it is recommended to carry a combination of local currency (preferably smaller bills), traveler's cheques, and credit cards. Remember to bring your PIN number for card transactions.

• Is internet/Wi-Fi readily available throughout the tour?

  Wi-Fi and internet access may not be as readily available in New Zealand as in other parts of the world. There may be additional charges to connect, and speeds might be slower than you are used to.

• What is the policy for solo travelers regarding accommodation?

  For group trips, single travelers are typically paired in twin or multi-share accommodation with someone of the same sex. A 'My Own Room' option is available for an extra cost, ensuring a private room for all night stops, with minor exceptions on certain nights for shared facilities while still having your own room.

• Are there any specific notes about public holidays affecting the tour?

  Over public holidays in New Zealand (e.g., Christmas, New Year's Day, Easter, Anzac Day), there may be limitations on services and potential disruptions to schedules. Some optional activities and restaurants might be closed, and slight itinerary adjustments may occur.

• What should I do in case of an emergency during the tour?

  In a situation of dire need, it is best to first call the local office in Melbourne. Specific emergency contact numbers for within and outside New Zealand are provided, and you may also contact the sales team.

• Is there an emergency fund recommendation?

  Yes, it is recommended to have access to at least an additional USD $200 (or equivalent) as an 'emergency' fund for circumstances outside of control, such as natural disasters requiring a route change.

• Is tipping customary in New Zealand?

  Tipping service providers is not customary in New Zealand. However, for outstanding service, particularly in quality restaurants, a tip of up to 10% is appreciated. Tipping local guides is generally not done unless specifically requested by your CEO. An optional small tip (5-10 NZD per person, per day) for your Chief Experience Officer is welcome if you feel they provided exceptional service.