Journeys: Discover Australia - 12 Days

Frequently asked questions

• What type of accommodation is provided on the tour?

  The tour uses comfortable 3-star hotels, which are well-located in cities and near National Parks. These hotels vary in size, character, and amenities, but all maintain a very good standard with double occupancy rooms and private bathrooms. There are 11 nights of hotel accommodation included.

• What forms of transportation are used during the tour?

  Transportation between destinations and for included activities will involve private vehicles, planes, boats, and walking. When not flying, comfortable coaches with air conditioning are used.

• What meals are included in the tour price?

  The tour includes 11 breakfasts, 2 lunches, and 1 dinner.

• What is the typical group size for this tour?

  This tour is designed for small groups, with a minimum of 1 and a maximum of 16 participants, allowing for a more intimate and personalized experience.

• Who will lead the tour and provide local insights?

  The tour is accompanied by a Chief Experience Officer (CEO) throughout the trip. The CEO acts as the group manager, leader, and driver, providing general knowledge of the visited countries, suggesting local eating venues, and introducing local friends. Additionally, local guides are utilized for more specific knowledge in certain areas.

• Are there any optional activities available?

  Yes, an optional excursion to the 12 Apostles, Otways & Great Ocean Road is available in Melbourne. Due to high demand, it must be pre-booked to secure a spot.

• What is the physical rating for this tour?

  This tour has a physical rating of 2 (on a scale that is not specified, but typically means light to moderate activity). Participants should be able to sustain a good amount of walking, flying, and managing their own luggage, as indicated by reviews.

• What is the local currency, and are credit cards accepted?

  The local currency is the Australian Dollar (AUD). Credit cards (Visa and MasterCard are most widely accepted) are accepted almost everywhere. It is recommended to bring your PIN for cash advances at ATMs (many accept 4-digit PINs). American Express is not widely accepted, so other payment methods are highly recommended. It's also advisable to have access to an additional USD $200 (or equivalent) as an emergency fund.

• Is Wi-Fi or internet access readily available?

  Wi-Fi and internet access may not be as readily available in Australia as in other parts of the world. There may be additional charges to connect, and speeds can be slower than what you are accustomed to.

• How do public holidays affect the tour?

  During public holidays in Australia (such as Christmas, New Year's Day, Easter, and Anzac Day), there might be some limitations of services and disruptions to schedules, including closures of optional activities and restaurants. However, tours generally still operate effectively, with slight itinerary adjustments if necessary.

• Are there any age restrictions for joining this tour?

  The tour has a minimum age requirement of 12 years old and a maximum age of 100 years old.

• What happens if temperatures are too high for walking tracks at Uluru?

  Walking tracks at Uluru may not be permitted if temperatures exceed 36°C (98°F), as governed by National Parks guidance. Our CEOs and local guides will monitor weather conditions and guidance, and may need to cancel or reschedule walks due to extreme heat for safety.

• Is tipping customary in Australia and New Zealand?

  It is not customary to tip service providers in Australia or New Zealand. However, if you experience outstanding service, especially in quality restaurants, a tip of no more than 10% is considered appropriate. Tipping local guides is not expected unless specifically requested by your CEO. A small, optional tip for your Chief Experience Officer at the end of the trip is also acceptable but not mandatory.

• What cultural experiences are included in this tour?

  The tour offers a rich array of cultural experiences, including a culinary storyteller-led food tour of Melbourne, a private, behind-the-scenes tour of the iconic Sydney Opera House, and an exclusive Indigenous cultural experience at Cooya Beach, where you'll meet members of the Kuku Yalanji people. You will also experience an Indigenous dreamtime walk through the Daintree Rainforest at Mossman Gorge and an interpretive sunrise walk at Uluru.