Agency Terms Of Business

World Adventures Ltd Agency Terms of Business

  1. Overview

Below we set out the terms which apply to booking(s) you ask us, World Adventures Ltd (trading as ‘The Adventure people’) “TAP”, to process for your travel requirements. Please note that when making a booking you are accepting your travel providers booking conditions, which we make available to you before and after making a booking. Please read both documents carefully. We recommend travel insurance for your trip.

Have a wonderful Adventure! Maybe we’ll receive a postcard?!

  1. Introduction

2.1 World Adventures Ltd acts as agent for various travel providers who are tour operators and act as principal. When processing your booking we will arrange for you to enter into a contract with the Travel Provider who will provide the travel service and arrangements. BY accepting these Agency terms of Business you are giving us authority to liaise with the Travel Provider on your behalf.

2.2 Importantly, your booking through us is subject to both these Agency Terms of Business (which define and explain our obligations to you and the role that we play) and the Booking Conditions, that is the specific booking conditions of the relevant Travel Providers which set out, amongst others, your rights in the event that something goes wrong with the travel related service you have booked.

2.3 For the avoidance of doubt World Adventures Ltd is not a Tour Operator. This means that we do not arrange or create combinations of travel elements. We only act as agent for Tour Operators for whom we provide marketing, sales and booking services.

2.4 All bookings are subject to these Agency Terms of Business regardless of if the booking was made via our call centre or on line.

2.5 Your booking is not confirmed until you have received a Booking Confirmation email from us.  If after making a booking you have not received your confirmation please call our team or email us at contact@theadventurepeople.com.

2.6 When you access theadventurepeople.com you accept our Terms of Use, Cookie and Privacy policies.

  1. Lowest Price Guarantee

3.1 World Adventures Ltd promises you the absolutely lowest prices available. If you book with us and then find your travel arrangements on sale, and available, at a lower price on a comparable travel website, we will refund the difference to you. 
To be comparable, we must be able to confirm that the competitor price is based on exactly the same criteria as your booking including but not limited to duration, hotels, board basis, transport provided, meals and refreshments, activities etc.

3.2 The price to be matched must be generally available to book online and reserve immediately. Specifically the price should not be reduced by redemption of a voucher or loyalty scheme or group discount. We are also only able to price match bookings paid in full through World Adventures Ltd. The price comparison must be with a different tour operator to whom your booking is made.

3.3 The price match guarantee applies to each individual booking. 
Infrequently, competitor websites may display prices no longer available or otherwise incorrect and where we believe this could be the case we will check with the competitor / travel provider directly to make sure the price shown is accurate before refunding.

3.4 Here is how to claim: 
The person who placed the booking through World Adventures Ltd should make the claim by emailing us at pricematch@theadventurepeople.com within 24 hours of making a booking, putting the words ‘price match’ in the subject line and enclosing evidence of the lower price, for example a screen shot. 
We only allow a 24-hour claim period because pricing across the vast range of product is moving very frequently. We are promising you the best price when you book…not that a competitor won’t make it cheaper a week later!
We reserve the right to refuse any claim where we are unable to verify the claim to our satisfaction, in accordance with the above points.

  1. Booking Details

4.1 When your booking is made with our sales team on the telephone we will read back all details to you. Please listen and check for any inaccuracies, our team will only be too happy to make amendments at this stage before the booking is processed. Once you have confirmed all details are correct we shall pass your details to the Travel Provider and confirm your travel arrangements.

4.2 If your booking is made on line you are wholly responsible to ensure all details are accurate and correct. If, upon making a booking you realise some details are incorrect you must contact us immediately.

4.3 Please ensure that details provided such as names match the relevant passport.

4.4 Any amendments to any details after a booking has been made may incur charges from the Travel Provider and will incur a £25 charge from World Adventures Ltd.

  1. Making Payment

5.1   To make a booking request you are required to pay either the stated deposit amount or full amount.  Upon a booking request being confirmed we will collect the balance from you.  Full balances are due 60 days before the trip start date.  If your booking request and subsequent confirmation falls within 60 days of the deposit payment we shall collect the full balance within the following 24 hours.

5.2 If you’ve paid a £1 deposit  we will collect £99 of the remaining balance 31 days later. The full balance is then due 60 days before departure date.

5.3 We will collect the full balance typically sixty (60) days before departure although we may advise you at the time of booking if this differs as terms may differ between Travel Providers and travel arrangements.  Failure to make full payment by the balance due date will likely result in cancellation of the service from the Travel Provider and potential loss of any deposit paid. Upon receiving any notifications from the Travel providers we shall immediately notify you using the contact details provided on your booking.

5.4 Please note that deposits are non-refundable. If after making a booking you needed to cancel the deposit could not be returned. The terms will be made clear at the time of booking as terms can differ between travel providers and indeed travel arrangements themselves.

5.5 The Booking & Payment Process is as follows:

  • Customer completes the Booking Form and / or calls The Adventure People whom respond via email or phone with booking details, a confirmed price and amount due.
  • If the Customer wishes to make payment on line we shall send an email confirming all details and an invoice with a secure link to make payment on line.
  • Upon payment being made we shall email a receipt and detail any further amounts due and by what date.

5.6  Deposit payments are not subject to any card charges.  Balance payments are subject to a 1.5% charge on the gross amount.

  1. Insurance

6.1 Many Travel Providers require you to take out travel insurance as a condition of booking with them as detailed in their Booking Conditions. In any event, we strongly advise that you take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. If you have arranged your policy through us please check it carefully to ensure that all the details are correct and that all relevant information has been provided by you (eg. pre-existing medical conditions). Failure to disclose relevant information will affect your insurance.

  1. Delivery of Documents


7.1 All documents (including invoices / tickets / insurance policies) will be sent to you by email and if required also by first class post. Once documents leave our offices we are not responsible for their loss unless such loss is due to our negligence. If tickets or other documents need to be reissued all related costs must be paid by you. You can elect for delivery by other means subject to payment of an additional charge.

  1. Passports, Visas and Health


8.1 Information about passport and visa requirements for your trip can be obtained from the Foreign Office ‘Know Before you Go’ website, here: https://www.gov.uk/knowbeforeyougo. Your specific passport and visa requirements, and other immigration requirements, are your responsibility and you should confirm these with the relevant embassies and / or consulates. Neither we, nor the Travel Provider, accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.

8.2  Please note inoculations may be required for the country visited. It is your responsibility to consult with your travel doctor for up to date medical travel information well before departure.

  1. Complaints


9.1 We pride ourselves on delivering the highest standard of customer service but if you have any dissatisfaction regarding your travel arrangements they should be reported to the relevant Travel Provider or their local supplier or agent immediately. 
If the Travel Provider is unable to resolve your concern please contact our customer services team who will try to assist you.
If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances.
If you wish to also make a formal complaint upon your return home then these should addressed in writing to Customer Relations at World Adventures Ltd, alternatively please call our Customer Support Department who will then email you a link to our complaints form.
If the matter cannot be resolved and it involves us or another ABTA member then it can be referred to the ABTA Alternative Dispute Resolution (ADR) scheme, accessed here www.abta.com or you may wish to refer the matter to the European Commission’s Online Dispute Resolution Platform which can be accessed using the following link: http://ec.europa.eu/odr.

  1. Limitation of Liability


10.1 For the avoidance of doubt, your booking is directly with the Travel Provider. Other than where we are negligent in the provision of our services to you, World Adventures Ltd accepts no liability or responsibility for any complaint, loss, damage, expense or other claim in respect of any aspect of your bookings or travel arrangements.
Specifically, we will not be liable for any act or omission by any person not employed directly by us or under our immediate control and whilst we have chosen our Travel Providers with care we have no control over our Travel Providers and so cannot be held responsible for any action or omission of our Travel Providers or their servants, agents or employees.

10.2 Moreover, we cannot be held responsible for any loss, damage or expense incurred or suffered by you which results from strike, civil commotion, fire, flood, war, threat of war, terrorist activity, national or nuclear disaster, late delivery, adverse weather conditions any act of God and / or any other event which is outside of our reasonable control.
In no circumstances shall we be liable for any economic loss, loss of profit, loss of revenue, loss of business, loss of goodwill, loss of reputation, loss of anticipated savings arising out of the failure or delay in performing the services under these terms of business or otherwise in connection with these terms of business; or for any indirect, special or consequential loss or damage (howsoever arising).

10.3 In all cases the absolute aggregate maximum liability of World Adventures Ltd under or in connection with these terms of business (howsoever arising) shall be limited to the total price paid by the customer for the specific bookings related to any given complaint.
Nothing in these terms of business shall limit or exclude the liability of World Adventures Ltd for death or personal injury resulting from its negligence, fraud or fraudulent misrepresentation or from any other liability which cannot be excluded by law.

  1. Cancellations

11.1 Cancellations by you:

Cancellations made up to 60 days before the adventure start date incur a loss of deposit unless otherwise stated.

Cancellations 60 days or less before adventure start date = 100% Booking Value

Regards any booking made with a £1 deposit, if the booking is cancelled within 60days of booking the £1 deposit is non-refundable.  If the booking is cancelled after 60 days of the booking being made the full (£100) deposit is non-refundable.  Cancellations 60 days or less before adventure start date = 100% Booking Value

Note: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.

11.2 Cancellations by Providers: Some trips require a minimum group size in order to proceed at the advertised price. This will be communicated on the trip details, and to you at the time of booking. Should that minimum group size not be reached at least 30 days before the scheduled departure date we will contact you to discuss options.

11.3 The Travel Provider(s), may also occasionally have to make changes or cancel your booking for other reasons, and reserve the right to do so at any time. In all circumstances we will contact you as soon as reasonably possible. You will have the choice of either accepting an offer of alternative dates or arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value), or cancelling your holiday and receiving a full refund of all monies paid.

  1. Jurisdiction


12.1 Your contract with World Adventures Ltd will be governed by English law and any related disputes will be dealt with in the courts of England and Wales. If you live in Northern Ireland or Scotland, the courts of Northern Ireland or Scotland as appropriate can deal with any disputes.

  1. Website Accuracy

13.1 While we have endeavored to ensure the accuracy of the information available on this Website, you acknowledge and agree that the information is provided by suppliers and from other third parties. Such content is the responsibility of the merchant or third party creator of the content. We have no responsibility for such content as we are merely providing access to such content as a service to you. We do not endorse, support or represent any information about any arrangements featured on this website or any opinions posted by third parties. We cannot give any kind of warranty concerning the truthfulness, accuracy, reliability, or timeliness of any information on the website, and we have to disclaim all liability in respect of such information.

13.2 The information and materials posted on this website may contain errors, omissions, or typographical errors or may be out of date.

13.3 Prices quoted are for guidance only. We do our best to ensure that all travel providers offer what they claim to offer, but we are not able to guarantee they do at all times.

Please click here to view the Booking Conditions of Your Provider.

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